Virtual PBX is an outstanding solution for virtual call centers because it lets your workers take business calls anywhere. You can populate your call center with home or remote workers and integrate workers that travel or work from branch offices. Virtual PBX offers a wide variety of sophisticated capabilities that fit right in with a hosted call center, such as:
Big business image. With a custom, high-quality auto-attendant greeting.
Support for distributed employees. Your workers can get calls anywhere, on any type of phone.
TrueACD™ queuing. Distributes calls evenly among all agents.
Skills-based routing. Have your best agents answer the most calls.
Fault tolerant reliability. System redundancy reduces downtime, providing over five 9's of reliability.
Real-time monitoring. Know how many calls are waiting and which agents are busy with
online monitors.
No busy signals. Don't worry about having more lines to handle more traffic, we'll allocate more instantly, on demand.
Self-managed agent presence. Adjust queues automatically, without extra work for administrators.
Overflow queues. Bring in more resources when the load gets really heavy.
If your virtual call center has over 50 employees, start with our VPBX-50 and add as many extra extensions and minutes as you need. Smaller hosted call centers may get a better fit from the VPBX-20 in order to keep costs low while still getting all the right features. Whichever you choose you can send calls anywhere and still get advanced PBX functionality.
