You can publish different 800 numbers for different marketing campaigns. Using online, real-time reports from your Virtual PBX Service, you will be able to see which campaigns are the most effective by tracking call volume. You can see which 800 numbers are busiest at different times during the day, week, or month. In addition, each 1 800 number phone call can be sent to different people or departments in your company, to be answered by those who are experts for each campaign. Measuring marketing success has never been easier.

SmartID™ from Virtual PBX 1 800 number phone service can tell you not only who is calling but also where they are calling from, even if caller ID has been blocked. With SmartID you will know before you pick up the call, and you can get this data both as a digital display on your phone, or as a spoken announcement if your phone doesn’t support Caller ID. You can also use SmartID to let you know what the caller wants, such as sales or support, before you take the call. And our online reports can be used to gather demographic information across all of your callers.

You can also publish different 800 numbers for different products, guaranteeing that the right sales and support people take your incoming calls. Using our real-time monitors, you’ll be able to see which products are getting the most calls, and adjust resources as needed. And tracking the volume of calls over time for each product is as easy as opening a report.

Using our exclusive SelectRoute™ feature, you can ask callers to enter the zip code in which they want service, and route 1 800 number phone calls to the right destination – an east coast sales team, a retailer in Dallas, or the person who handles support for the state of Florida.

Our optional SelectRoute capability can also be used to send 1 800 number phone calls to the correct sales or support team for a particular product. Callers can be asked to enter the product number, and the call will be automatically routed by Virtual PBX to the person or people responsible for that product.

Every Virtual PBX system includes AutoRoute™, which give you the ability to route calls anywhere in your company based on the phone number of the caller. Using just the area code, the area code and exchange, or the entire number, calls can be sent to representatives or departments that deal with specific area codes, areas of the country, or individual parts of a city. Getting unwanted calls from someone? You can even use AutoRoute to block calls from specific numbers. It’s all included at no extra charge.