Most 1 800 service providers route your call to a single phone. But with Virtual PBX, your customer calls in, the Virtual PBX Automated Attendant answers, then it transfers the call wherever you wish — a traditional office, a virtual office, a cell phone, or even your home.

When the call is first answered, the Virtual PBX^® Virtual Receptionist (also called the "Auto Attendant") answers the phone, and politely asks who or which department the caller would like to be connected with. This can be recorded custom for your system and gives your business a professional image.

If you can't or don't wish to answer the phone, the caller is directed to leave a voicemail that you can pick up later. This voicemail can be retrieved by phone, through the internet, or in your email.

When a 1 800 service call for you arrives, our call forwarding service will try each number on your "Follow-Me" list until it finds you. If you aren't at any of the numbers, the caller is sent to a centralized voicemail system. You don't have to check each phone system for messages, and you can even listen to your messages over the internet.

Using True ACD™ Queue technology, the call can be routed quickly to whomever is available in a department, instead of just a single individual. No other hosted service gives you as many options for routing the calls. We offer load-balancing, skills-based and hierarchical routing, and more. You can even set overflow departments that can take excess traffic when call volume is high. So, marketing personnel could take calls whenever all of your sales people are already on the phone.

Each business is different, and each business may need a different amount of 800 numbers. Reasons for this can range from promotion tracking to brand control. Check out 800 Number Phone Service for more ideas on how to get the most from our 1 800 service.

You get all the extras at a price that is about the same as a standard 1 800 service that just sends calls to a single phone.

Best of all, there is no hardware to set up or maintain! All routing hardware is handled by Virtual PBX^® leaving you with only the effects of a great PBX, the 800 Numbers you want, and none of the cost or the hassle of hardware.